Bus complaint

Ok, I had to write this today to the bus company here.  This letter says it all…

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I'm not one to normally complain, but today was a very exceptional day.  And not in a good way.

I took the #15 bus to work as I usually do.  I happened to get to my bus stop a bit early and caught the 7:00 bus from Slater and Bay.  There were two of us getting on the bus (I do not know the other person).  3 people were exiting the bus from the front, so we waited.  As soon as the last person got off the bus, the driver closed the doors, almost closing it on the arm of the girl getting on the bus.  As soon as she was in the door, he tried to close the door again, this time on me.  I asked him to at least wait until I was on the bus before closing it.  I was told he didn't see me.  Now, to make this clear, I'm 5'8", weighing in at about 215 lbs, wearing a bright red jacket.  If he didn't see me, I'm worried about his vision.

Part way up Montreal Road, I hear a loud bang/crash sound like he hit something.  Sure enough, he hit a telephone pole with the side mirror and smashed it into the bus.  He couldn't open the front door as it was jammed with the arm of the mirror.  After prying it open, he told everyone to exit the bus as he could not continue.  About 5 minutes later, I'm guessing after talking to someone at the central office, he told everyone to get back on the bus, that we would continue.  This can happen, and it has happened with me on a bus before in the past.  But what I heard next as I was getting on the bus did it for me.

He was asking passengers if they knew where Den Haag Road was, as he was supposed to turn there and didn't know where it was.

Do the drivers not get briefed on their route beforehand?  I've never heard a 95 driver ask where the transitway is before.  If you're on an unfamiliar route, familiarize yourself with it before you go out.

Anyway, the bus number was 4004, but you probably already know that by the busted mirror and glass in the door that was broken.

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